Do you ship to P.O. Boxes?
We do not ship to P.O. Boxes. We ship via Royal Mail and via a Courier Service, therefore we need a physical address, and will require a signature on delivery.
Is my payment secure?
Yes, all the information about your order, including online payment by credit card, is protected. The entire transaction takes place on a secure server (DIGICERT) and your credit card number is encrypted. You can buy online safely.
My Melvita Products
How long can I use a Melvita product for after I have opened it?
All our products display the following small pictogramme: The number on the pot (3M, 6M or 12M) indicates the number of months for which you may use the product after having opened it, according to the usage and storage instructions indicated on the product.
What is the difference between a natural and organic beauty product?
Natural beauty products contain some ingredients of natural origin that are derived from elements found in Nature and not from chemistry. However, there is no set of rules or guidelines stating the minimum percentage of natural ingredients that they must contain.
On the other hand, there are different standards to define what an organic beauty product is. Each label has different sets of rules in terms of the percentage of natural or organic ingredients required, as well as in the percentage of synthetic ingredients allowed. However, not every “claimed to be organic” beauty product existing on the market is controlled by an independent recognised certification body.
At Melvita, we choose to certify our beauty products with the strict standards set by ECOCERT – the largest controlling body in Europe certifying organic cosmetic products.
ECOCERT has produced a list of authorised ingredients and insists on:
- At least 95% of the total ingredients are from natural origin (water included).
- At least 10% of the total ingredients are from organic farming (water included).
- At least 95% of the total plant-based ingredients are organic.
Are organic beauty products as effective as traditional cosmetics?
Yes, organic beauty products use natural components, mostly from organic farming, that are just as effective as synthetic components. Many Melvita products have been proved to be effective in tests and have won awards in competitions designed for organic, natural and traditional cosmetics. Discover more in our The Science of Organic Beauty section.
I am pregnant, what products can I use?
As a precaution, we advise mothers or mothers to be to avoid using beauty products containing a large quantity of essential oils during pregnancy and breast-feeding. Toiletries products are less concerned by this recommendation as they are rinsed off after use. Generally speaking, Melvita care products contain few essential oils (apart from specific products products for massage, legs or feet).
I am looking for products that are suited to my skin type or skin concerns. Which ones should I choose?
To help you find the best products suited for you, you can refer to the Beauty at Heart section on the website. You will find tips about Optimising your Skin, Organic Cleansing & Toning, Organic Moisturisation as well as Organic Treatments.
What is Melvita's stance on Animal Testing?
MELVITA does not and never has tested its products (including its active ingredients or raw materials) on animals, during any point in the product development or manufacturing process, neither do its ingredients suppliers. MELVITA has worked for a long time with the French association, One Voice. One Voice requests that no tests are carried out on raw materials and on organics formulas. We were audited by One Voice in November 2012 which confirmed our accreditation. Our accreditation for each of our products is available at: http://one-voice.fr/label The absence of animal testing is also a founding criteria of organic cosmetics Association Cosmébio of which Melvita has been active since its creation in 2003.
o One Voice label certifies no animal testing methods on products and ingredients, no ingredient from animal origin (except organic honey, pollen or beeswax) and guarantee Organic origin of ingredients.
o One Voice label is under Ecocert control
o One Voice commitment : To guide the consumer to seek environmentally friendly products, for a more ethical and sustainable consumption
o One Voice encourages the emergence and development of alternative testing methods such as via culture of cells, human tissues and organs, use of micro-organisms, molecular biology and computer simulation.
Where can I find the Pro-Sun Self Tanning Cream?
We’re sorry, the Pro-Sun Self Tanning Cream has now been discontinued and is now sold out. Our policy of continuous improvement means that we frequently update our product range. To be the first to hear of any new or future developments, please sign up to our newsletters here: http://uk.melvita.com/sign-in-my-account,8,1,1121,139538.htm