I forgot my password, how can I retrieve it?
Please go to the My Melvita section and select “My Melvita Profile” on the left hand side and click on “I forgot my password”. We will then send you an email to remind you of your password.
How will you use my personal information?
Your personal information is kept in our own database and is for internal use only. We will not pass it on to any other third party, it is kept private. This information is needed in order to personalise your Melvita site experience and send you selected special offers through email or post. You also have the right and the ability to modify this information at anytime by logging on to your account.
How do I modify my personal details?
Please go to the My Melvita section and select “Create / Modify a Profile” on the left hand side menu and follow the instructions.
You can sign-up for our newsletter by clicking on the receive our newsletter button at the top of the page. All we need is your First Name, Last Name and Email Address to send you our latest news
My Orders
What are your delivery services?
We ship our parcels via Royal Mail. We will provide you with a Royal Mail Tracking Number by email once your order is dispatched.
What are your delivery costs?
You can enjoy FREE Standard Delivery when you spend over £59 on the Melvita UK website. If your order is under £59, we offer 2 delivery options:
Option 1: Standard Delivery costs £4.95 per order. It will arrive from 3 up to 7 working days.
Option 2: Next Day Delivery costs £8.50 per order. Please place your order before 2 pm Monday to Thursday. Orders placed on Friday will arrive the following Monday. Orders placed on Saturday or Sunday will arrive on the following Tuesday.
How can I check the status of my order?
All Melvita registered users have the ability to check the status of their order and if their orders have arrived. To do so, go to My Melvita and click on My Orders. Once your order has been shipped you will find in this section your Royal Mail Tracking Number, just click on this number and paste it into the track field on the Royal Mail Track & Trace website. http://track.royalmail.com. Alternatively you can contact our Customer Services Team on 0800 138 7045 – Monday to Friday 9.00 am to 5.30pm.
How do I return or exchange an item?
We hope that you will be delighted with your order. However, if for any reason you are not completely satisfied, we are happy to offer a refund or replacement on all goods returned to us with proof of purchase within 28 days of the order reference being generated providing they are sealed and unopened, and in a re-saleable condition. Refunds will be made against the original form of tender. An exchange will be offered in the instance where you have no receipt.
If you have received a damaged parcel or defective goods you will receive a full refund or replacement including the cost of postage and packaging, if returned within 28 days of the date of the invoice (including a copy of the original invoice) to:
MELVITA UK - MAIL ORDER - RETURNS Unit 8/9 Alpine Way London Beckton E6 6LA.
We regret that Supplementation and Honey/Food products will not be exchanged or refunded. This does not affect your statutory rights.
In the unlikely event that you dislike or experience a reaction to one of our products, please call our Customer Services team on 0800 138 7045 or send us an email on CustomerServices@melvita.co.uk. We advise that goods are returned to us by RECORDED DELIVERY. Melvita UK cannot be held responsible for returned goods that do not reach our Returns Department.
How can I change or cancel my order?
If you wish to amend your order, please note that we cannot do so due to the promptness of our order processing. In which case you will need to consider a refund or exchange.
However if you wish to cancel your order, please call 0800 138 7045 Monday to Friday (9.00 am to 5.30 pm) or send us a message outside of business hours. Please read our Cancellation Right Policy here.
Do you ship overseas?
Melvita UK does not ship overseas. For deliveries outside the UK, please visit our global Melvita website www.melvita.com
Do you ship to P.O. Boxes?
We do not ship to P.O. Boxes. We ship via Royal Mail and via a Courier Service, therefore we need a physical address, and will require a signature on delivery.
My Melvita Products
How long can I use a Melvita product for after I have opened it?
All our products display the following small pictogramme: 
The number on the pot (3M, 6M or 12M) indicates the number of months for which you may use the product after having opened it, according to the usage and storage instructions indicated on the product.
What is the difference between a natural and organic beauty product?
Natural beauty products contain some ingredients of natural origin that are derived from elements found in Nature and not from chemistry. However, there is no set of rules or guidelines stating the minimum percentage of natural ingredients that they must contain.
On the other hand, there are different standards to define what an organic beauty product is. Each label has different sets of rules in terms of the percentage of natural or organic ingredients required, as well as in the percentage of synthetic ingredients allowed. However, not every “claimed to be organic” beauty product existing on the market is controlled by an independent recognised certification body.
At Melvita, we choose to certify our beauty products with the strict standards set by ECOCERT – the largest controlling body in Europe certifying organic cosmetic products.
ECOCERT has produced a list of authorised ingredients and insists on:
- At least 95% of the total ingredients are from natural origin (water included).
- At least 10% of the total ingredients are from organic farming (water included).
- At least 95% of the total plant-based ingredients are organic.
Are organic beauty products as effective as traditional cosmetics?
Yes, organic beauty products use natural components, mostly from organic farming, that are just as effective as synthetic components. Many Melvita products have been proved to be effective in tests and have won awards in competitions designed for organic, natural and traditional cosmetics. Discover more in our The Science of Organic Beauty section.
I am pregnant, what products can I use?
As a precaution, we advise mothers or mothers to be to avoid using beauty products containing a large quantity of essential oils during pregnancy and breast-feeding. Toiletries products are less concerned by this recommendation as they are rinsed off after use. Generally speaking, Melvita care products contain few essential oils (apart from specific products products for massage, legs or feet).
I am looking for products that are suited to my skin type or skin concerns. Which ones should I choose?
To help you find the best products suited for you, you can refer to the Beauty at Heart section on the website. You will find tips about Optimising your Skin, Organic Cleansing & Toning, Organic Moisturisation as well as Organic Treatments.
