Last update: April, 2011 

WEBSITE TERMS AND CONDITIONS

By accessing or using the MELVITA UK Website, you are acknowledging that you have read, understood, and agreed, without limitation or qualification, to be bound by these Terms and Conditions.

REGISTERED ADDRESS

MELVITA UK is part of L’Occitane Ltd.
Our head office address is: 15-19 Cavendish Place London W1G 0QE – Tel: 020 7907 0300
Our registered address is: 21 Bedford Square, London WC1B 3HH

Registered in England No. 3278335 - Vat Registration No. GB 685 3431 18

To contact us, please send an email to CustomerServices@melvita.co.uk

PRODUCT TESTIMONIALS

MELVITA UK welcomes testimonials and reviews on your experience with our products. We will publish both positive and negative testimonials, so long as the product testimonials are accurate and constructive. Should you post a testimonial that we do not publish; our customer service team will contact you in order to improve our product quality and service. We also reserve the right to edit your testimonials for length, spelling, etc., and to post your comments in e-mails and other marketing materials. Thank you for taking the time to share your thoughts with other MELVITA customers.

PRICES

The prices indicated for products available via the MELVITA UK Website are all inclusive of VAT (where applicable) at the current rates and are exclusive of delivery charges. Prices are subject to variation without notice.

INTELLECTUAL PROPERTY REGULATIONS

The MELVITA UK Website and the content therein is protected by United Kingdom and International copyright and trademark laws. Neither the Content, the Trademarks, nor any other portion of the Site or the compilation thereof may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without the prior written consent of MELVITA UK or the respective trademark owners.

PROMOTIONS

Occasionally MELVITA UK runs special promotions for customers through emails, in-stores, advertisements or online. Each promotion will be run in accordance with offer-specific terms and conditions. However, MELVITA UK reserves the right to cancel an order following excessive abuse or misuse of promotions and codes. In order to allow fair redemption and distribution of promotions to all of our registered customers, MELVITA UK may restrict redemption to one per client.

PLACING AN ORDER

There are two easy ways to place an order on Melvita UK:

ONLINE: When you order online you will be helped through the process by simple instructions on the website. You may review your order selection at any time during the process. You are then able to confirm or correct your order prior to finally submitting your order.

OVER THE PHONE: If you wish to order by phone please call 0800 138 7045. Our lines are open Monday to Friday from 8 am to 6 pm.

UK POSTAGE AND PACKING FEES

• Enjoy Free Standard Delivery when you spend £59 or more.
• Standard Delivery costs £3.95 and orders will be delivered within 2-5 business days by Royal Mail.
• Express Delivery costs £5.95 and will usually be delivered the following working day.

N.B - If the order is placed before 2pm Monday to Thursday the goods will be delivered the next day. Orders placed on Friday will arrive on the following Monday. Orders placed over the weekend will arrive on the following Tuesday.

MELVITA UK only ships to mainland UK addresses (excluding the Channel Islands).

PAYMENT

We must receive full, cleared payment for an order before we dispatch the goods. You can pay using Visa, MasterCard, JCB, Maestro, Solo, Delta and Switch.

MELVITA UK does not accept Diner's Club or American Express. All credit or debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment, we will not be liable for any delay or non-delivery.

ACKNOWLEDGEMENT AND ACCEPTANCE OF YOUR ORDER

We will notify you by email as soon as possible to acknowledge receipt of your order and to provide you with an order reference. If we are unable to fulfill your order following this acknowledgement, we will contact you by email or telephone advising you of this.

If you require any information concerning your order please email us at CustomerServices@melvita.co.uk quoting your order reference. We may not accept your order if an item you have ordered is out of stock, if we have identified a product or pricing error or if we are unable to obtain authorisation for your payment. Please note that we reserve the right to reject any offer to purchase by you at any time.

CANCELLATION RIGHT

Under the Distance Selling Regulations you have the legal right to cancel your order within seven (7) working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition.

For further details of how to return merchandise please see our Returns Section. Where goods are delivered to a third party you may exercise your right to cancel if you are able to return the merchandise to us. You can submit your cancellation notice by email to our Customer Services department at CustomerServices@melvita.co.uk or in writing to:

MELVITA UK - MAIL ORDER - CANCELLATION Unit 8/9 - Alpine Way - London E6 6LA

Your statutory rights are not affected.

RETURNS

MELVITA hopes that you will be delighted with your order. However, if for any reason you are not completely satisfied we are happy to offer a refund or replacement on all goods returned to us with proof of purchase within 28 days of the order reference being generated providing they are sealed and unopened, and in a re-saleable condition.

Refunds will be made against the original form of tender An exchange or gift vouchers will be offered in the instance where you have no receipt. If you receive a damaged parcel or defective goods you will receive a full refund or replacement including the cost of postage and packaging, if returned within 28 days of the date of the invoice (including a copy of the original invoice) to:

MELVITA UK - MAIL ORDER - RETURNS Unit 8/9 - Alpine Way - London E6 6LA

Supplementation and Honey food products will not be exchanged or refunded. This does not affect your statutory rights.

In the unlikely event that you dislike or experience a reaction to one of our products, please call our Customer Services team on 0800 138 7045 (Monday to Friday 8 am to 6 pm).

We advise that goods are returned to us by RECORDED DELIVERY. MELVITA UK cannot be held responsible for returned goods that do not reach our Returns Department.

DISCLAIMER

This Site and its contents is provided to you “as is” and, to the extent permitted by law, without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, non-infringement or arising from a course of dealing, usage trade or practice. Some jurisdictions do not allow the exclusion of implied warranties, so the above disclaimer may not apply to you.

In addition, the materials and descriptions contained in this Site could contain technical inaccuracies or typographical errors. Commentary and other materials posted on this site are not intended to amount to advice on which reliance should be placed; MELVITA UK therefore disclaims any liability and responsibility arising from any reliance placed on such materials by any visitor to this site, or by anyone who may be informed of its contents.

Changes are periodically added to the information herein and MELVITA UK are under no obligation to update the material. MELVITA UK offers no guarantee that product images and descriptions exactly represent goods at the time you place your order. MELVITA UK may make improvements and/or changes to this Site, its contents and promotions described in this Site at any time without notice, and will not be liable if for any reason this site is unavailable at any time or for any period.

MELVITA UK cannot be held responsible, and shall not be liable for, any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing within this Site, or your downloading of any materials, data, text, images, video, or audio from this Site. In no event shall MELVITA UK be liable for any incidental or consequential damages, lost profits, or lost data or any indirect damages, even if the company has been informed of the possibility thereof.