PRIVACY POLICY

 

MELVITA UK PRIVACY POLICY AND SECURITY

Your privacy is important to us. When you provide MELVITA UK with your information through our Website we respect your privacy and use your data in accordance with our privacy policy detailed below which forms part of our Terms and Conditions.

THE INFORMATION WE COLLECT

In general, all users may visit this Website anonymously and without revealing any additional personal information. MELVITA UK only collects personal information when you register for our communications, including email newsletters and catalogues, or when you register to place an order. The information we collect could include name, address, gender, birth month and year, contact details (phone number, email address), credit card or bank details, skin condition, and any information related to goods and service preferences. By providing such information to us, you will be deemed to have consented to our collection of such information. If you have provided us with the personal information of any third party, it is your responsibility to ensure that you have their consent to do so.

THE USE OF YOUR INFORMATION

We use that information to service your account and to personalise your MELVITA Website experience. MELVITA UK reserve your personal information for internal use only.
MELVITA UK will only contact you with promotional information through email or post. You have the right to unsubscribe from MELVITA UK promotional activities at any time and each communication will include the offer to do so.
Your information will be held on the MELVITA UK database. If you wish to see or amend your personal information, or to subscribe or unsubscribe to promotional activities, you can do this by visiting the MY ACCOUNT section of the MELVITA UK site or by contacting Customer Services. MELVITA UK will also store your order history under ‘MY ACCOUNT’, this enables you to easily reorder your favourite products or review your past purchases.
Occasionally MELVITA UK use a third-party service provider to serve ads on our behalf across the Internet and sometimes on this site. They may collect anonymous information about your visits to our Web site, and your interaction with our products and services. They may also use information about your visits to this and other Web sites to target advertisements for goods and services. This anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major web sites. No personally identifiable information is collected or used in this process. They do not know the name, phone number, address, email address, or any personally identifying information about the user.

SECURITY

MELVITA UK takes your security seriously. The MELVITA UK site and ordering process is governed by security measures in-line with industry standards to protect and encrypt your information when purchasing or giving us your personal information.

TESTIMONIALS

MELVITA UK actively encourages customers to feedback and share their MELVITA experiences. We will publish both positive and negative testimonials, so long as the product testimonials are accurate and constructive. Should you post a testimonial that we do not publish, our customer service department will contact you in order to improve our product quality and service. Any communication or material you transmit through this Site to MELVITA UK including any data, questions, comments, suggestions, or the like is, and will be treated as non-confidential and non-proprietary. Anything you so transmit may be used by MELVITA UK, for any purpose, including but not limited to reproduction, disclosure, transmission, publication, broadcast, and posting. We also reserve the right to edit your testimonials for length, spelling, etc. Furthermore, MELVITA UK is free to use any ideas, concepts, know-how, or techniques contained in any communication you send to this Site for any purpose whatsoever, including but not limited to developing, manufacturing and marketing products using such information.

CONSENT

By using this site and providing us with your personal information, you are accepting the privacy practices described in this policy statement. We may update our Privacy Policy from time to time. Please check back here occasionally. Updates to our Privacy Policy that would affect how we treat your personal information will not apply to information collected before we made the update, unless we first obtain your consent.


Use of cookies - What is a cookie?

Cookies are pieces of computer code stored on your computer or other mobile/handheld device when you visit certain pages of this website. Cookies do not contain any personally identifiable information and are not harmful to your computer but can be used to ‘remember’ previous visits to our website.
• Who sets the cookies?
The cookies stored on your computer or other device when you access this website are set by MELVITA UK or suppliers who partner with us to help deliver high quality online shopping experience. Some cookies may also be set by third parties who participate with us in advertising campaigns to promote this website. These third parties do not collect any personal data from which they are able to identify individual customers e.g. name or address, simply that your computer has been used to visit the site before.
• What are cookies used for?
By remembering returning visitors, we can improve customers’ shopping experiences, making them more convenient and more tailored to products and offers of interest both on this site and elsewhere. Enabling your cookies whilst using loccitane.co.uk will ensure that we are able to enhance your ordering process, such as remembering items you have already added to your shopping basket, or promotional codes you have entered at checkout. Some cookies are for statistical purposes only. They collect anonymous information about browsing and purchasing behaviour which allows us to see which content is popular with our users.
• Cookies may also be set by partner third parties who participate with us in affiliate marketing programmes or advertising campaigns. These cookies enable us to offer tailored campaigns, and also ensure we adhere to contractual obligations to reimburse third parties for purchases made via a referral from their site. For example, to track and confirm customer cash-back payments via loyalty websites.
• How to disable cookies?
If you want to prevent MELVITA UK and other websites from capturing data about your visits you will need to change your website browser settings to ‘block’ cookies, but please be aware that this may restrict your user experience. To do this, these settings will typically be found in the “option” or “preferences” menu on your internet browser. We provide below on how to disable cookies for the most popular browsers and you can also use the “Help” option in your browser for more details:
For Microsoft Internet Explorer:
1. Choose the menu “tools” then “Internet Options”
2 Click on the “privacy” tab
3 Select the setting the appropriate setting
For Mozilla firefox:
1. Choose the menu “tools” then “Options”
2 Click on the icon “privacy”
3 Find the menu “cookie” and select the relevant options
For Opera 6.0 and further:
1. Choose the menu Files”> “Preferences”
2 Privacy
For Google Chrome:
1.Click the wrench icon on the browser toolbar
2.Privacy


CONTACT US

MELVITA UK values your experience and welcomes your feedback. Please contact our Customer Services team on:
Email: customerservices@melvita.co.uk

 

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