Melvita Returns and Exchanges

How do I return or exchange an item?

 

It is always our intention to delight our customers. For this reason, we will gladly issue an exchange or a full refund to the original debit or credit card for any unopened merchandise bought on uk.erborian.com that is returned within 28 days of the date of purchase. All items must be accompanied by a copy of the original receipt and in unopened, saleable condition.

 

Please note that, we cannot offer exchanges or refunds on any opened or used products. Items returned with a gift receipt are subject to exchange only. Any promotional gifts received with products must also be returned.

 

We regret that Supplementation and Honey/Food products will not be exchanged or refunded. This does not affect your statutory rights.

 

To return your items, please first contact us on 0800 358 1159 (UK) and 015661522 (Ireland) from Monday to Friday 9am-5.30pm (excluding bank holidays) or email us on ukcustomerservices@melvita.com

 

Send your returned items to this address and we would advise you to request proof of postage at your post office:

 

MELVITA
Freepost
RSGU-KGXJ-BAJG
9 Alpine Way
London
E6 6BR

 

Please allow 28 days from the day you return your package for your request to be processed.

 


How can I change or cancel my order?


If you wish to amend your order, please note that we cannot do so due to the promptness of our order processing. In which case you will need to consider a refund or exchange.


However if you wish to cancel your order, please call 0800 138 7045 (UK) and 015661522 (Ireland) Monday to Friday (9.00 am to 5.30 pm) or send us a message outside of business hours. Please read our Cancellation Right Policy here

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