How do I return or exchange an item?

We hope that you will be delighted with your order. However, if for any reason you are not completely satisfied, we are happy to offer a refund or replacement on all goods returned to us with proof of purchase within 28 days of the order reference being generated providing they are sealed and unopened, and in a re-saleable condition. Refunds will be made against the original form of tender. An exchange will be offered in the instance where you have no receipt.

If you have received a damaged parcel or defective goods you will receive a full refund or replacement including the cost of postage and packaging, if returned within 28 days of the date of the invoice (including a copy of the original invoice) to: 

MELVITA UK - MAIL ORDER - RETURNS Unit 8/9 Alpine Way London Beckton E6 6LA.

We regret that Supplementation and Honey/Food products will not be exchanged or refunded. This does not affect your statutory rights.

In the unlikely event that you dislike or experience a reaction to one of our products, please call our Customer Services team on 0800 138 7045 or send us an email on CustomerServices@melvita.co.uk. We advise that goods are returned to us by RECORDED DELIVERY. Melvita UK cannot be held responsible for returned goods that do not reach our Returns Department.

How can I change or cancel my order?

If you wish to amend your order, please note that we cannot do so due to the promptness of our order processing. In which case you will need to consider a refund or exchange.

However if you wish to cancel your order, please call 0800 138 7045 Monday to Friday (9.00 am to 5.30 pm) or send us a message outside of business hours. Please read our Cancellation Right Policy here.